Careers
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Customer Service Representative
> Great office environment
> Great CBD location
This is a great opportunity for a high achieving individual to work and grow within a newly established telecommunications vendor.
Leading the way in Connectivity
We are focused on growing our channel customer base and our newly developed product set, based on cloud technologies and rebranding of our go to market strategy
A position has become available as a Customer Service Representative. This is an ideal role for someone who has previous customer service experience.
The Customer Service Representative (CSR) will support the pre- and post-sales customer lifecycle as it relates to customer adoption, on-going support, general enquiries and customer engagement. CSR’s are the main interface for all incoming inquiries and build relationships with all relevant stakeholders as trusted advisor. They are responsible for customer retention and the prevention of churn across our Customer base.
The CSR must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. Furthermore, the CSR is he initial “face” of Iperium, and as such, is charged with first call resolution.
The CSR manages the customer experience across our current and potential Customer base, meeting agreed SLA’s and communication targets and is responsible for understanding the ‘health’ of our customers, ensuring they grow into Iperium advocates.
Developing and Maintaining Customer Relationships
Providing Solutions to Customers through Accountability and Ownership
Onboarding of New
Customers
Reporting and Managing support ticketing queues
Supporting the Sales
Function
Contributing to the Development of Company Culture and Goals
What is Essential?
The ideal candidate will possess the following qualifications, experience, skills and attributes:
> Extensive experience in Customer Service
> Creativity
> A “learning” and “doing” attitude
> An “X” factor
> Superior communication and influencing skills
> The ability to extract, manipulate and present data and great attention to detail
> The ability to work under pressure effectively in a cross functional team environment
> Excellent analytical, logic and problem-solving skills
> Strong negotiation skills combined with commercial acumen
> A sense of urgency
> Positive attitude
Nice to have
Degree Qualified | Previous experience in Telecommunications or IT.
In return we offer
Competitive Remuneration | Flexible Work Arrangements | Career Development.
This is a fantastic opportunity for the successful candidate to help our organization's growth
In the Australian and New Zealand Market
If this sounds like you, please apply by attaching your resume and a cover letter highlighting your strengths in line with the requirements mentioned above.
Please note that only individuals with the right to work in Australia shall be considered. Only those successful for an interview shall be contacted.