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Customer Service Representative
- Great office environment
- Great CBD location
- $50,000 + Super
- This role is available for an immediate start
This is a great opportunity for a high achieving individual to work and grow within a newly established telecommunications vendor.
We are a leading Connectivity Distributor
We are focused on growing our channel customer base and our newly developed product set, based on cloud technologies and rebranding of our go to market strategy.
A position has become available as a Customer Service Representative. This is an ideal role for someone who has previous customer service experience.The Customer Service Representative (CSR) will support the pre- and post-sales customer lifecycle as it relates to customer adoption, on-going support, general enquiries and customer engagement. CSR’s are the main interface for all incoming inquiries and build relationships with all relevant stakeholders as trusted advisor. They are responsible for customer retention and the prevention of churn across our Customer base.
The CSR must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. Furthermore, the CSR is he initial “face” of Iperium, and as such, is charged with first call resolution.
The CSR manages the customer experience across our current and potential Customer base, meeting agreed SLA’s and communication targets and is responsible for understanding the ‘health’ of our customers, ensuring they grow into Iperium advocates.
Developing and
Maintaining
customer relationships through communication and managing customer enquiries.
Providing Solutions
to Customers
through accountability and ownership.
Onboarding of new
customers
Reporting and
Managing
support ticketing queues.
Supporting the Sales Function
through provisioning, quotes, and communication with the customer.
Contributing to the Development
of company culture and goals.
Essential
The ideal candidate will possess the following qualifications, experience, skills and attributes:
- Extensive experience in Customer Service
- Creativity
- A “learning” and “doing” attitude
- An “X” factor
- Superior communication and influencing skills
- The ability to extract, manipulate and present data and great attention to detail
- The ability to work under pressure effectively in a cross functional team environment
- Excellent analytical, logic and problem-solving skills
- Strong negotiation skills combined with commercial acumen
- A sense of urgency
- Positive attitude
We are a leading Connectivity Distributor
We are focused on growing our channel customer base and our newly developed product set, based on cloud technologies and rebranding of our go to market strategy.
A position has become available as a Customer Service Representative. This is an ideal role for someone who has previous customer service experience.The Customer Service Representative (CSR) will support the pre- and post-sales customer lifecycle as it relates to customer adoption, on-going support, general enquiries and customer engagement. CSR’s are the main interface for all incoming inquiries and build relationships with all relevant stakeholders as trusted advisor. They are responsible for customer retention and the prevention of churn across our Customer base.
The CSR must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. Furthermore, the CSR is he initial “face” of Iperium, and as such, is charged with first call resolution.
The CSR manages the customer experience across our current and potential Customer base, meeting agreed SLA’s and communication targets and is responsible for understanding the ‘health’ of our customers, ensuring they grow into Iperium advocates.
Nice to have
Degree Qualified | Previous experience in Telecommunications or IT.
In return we offer
Competitive Remuneration | Flexible Work Arrangements | Career Development.
This is a fantastic opportunity for the successful candidate to help our organization's growth
In the Australian and New Zealand Market
If this sounds like you, please apply by attaching your resume and a cover letter highlighting your strengths in line with the requirements mentioned above.
Please note that only individuals with the right to work in Australia shall be considered. Only those successful for an interview shall be contacted.